Our support team has done an outstanding job handling your support issues throughout the year. With the holiday season upon us, they need to adjust their schedules in order to spend time with their families, just like we all do.
Throughout the holidays, please be a little more patient with your follow ups as our support could be a little slower than the normal response time.
One of our key focuses for the new year is to dramatically enhance our support services. We are committed to doubling the amount of people in our support team as well as providing enhanced support services in your back office through programming.
Enhanced services that we are working on includes:
• enhanced information such as graphs and charts
• training tutorials which will be expanded on the compliance website
• faster confirmation times
It is our commitment to provide our members with the most transparent, effective and user-friendly back office in the industry.
